Terms and Conditions

The Hysterectomy Association reserves the right to make changes to the service provided, to allow for changes in trading conditions. These may include, but are not limited to, changes to the information provided, frequency of services offered, access to private areas of the web site.

The Hysterectomy Association is registered with the Data Protection Registrar (UK). Personal information you have given to us will only be used by The Hysterectomy Association for the purposes of administering your subscription and for research purposes. All legal rights and responsibilities are held under United Kingdom law. In the case of any dispute, you are to refer your complaint to The Hysterectomy Association direct..

Any breach of these terms and conditions may make you liable to prosecution under the Computer Misuse Act 1990. In addition you may incur civil liability if you damage our system or that of any third parties associated with The Hysterectomy Association.

Please be aware that some of our services, although facilitated by The Hysterectomy Association, are provided by third parties and they have very strict regulations about the use of the service, these include not using their services for the purposes of sending or creating chain letters, junk mail, spamming or anything that could be considered harassment, libellous, abusive, threatening or harmful or the transmission of any material that could constitute a criminal offence, infringe civil liberties, or violate local, national or international laws. Any member or user of the Hysterectomy Association that infringes any of our third party terms and conditions will be subject to immediate removal from the association, group or list.

Your statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We do not hold any of your credit card information on any part of this web site or on our shopping cart either. All credit card transactions are managed by our partners, Worldpay and PayPal.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Prices

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Shipping Information

Please note: orders are normally shipped by Royal Mail from the United Kingdom within 2/3 business days except where items are made to order. Delivery costs are variable and are dependent on the size, weight and destination of the item. Customers can expect to receive their goods within 28 days of order depending on the destination of the order.

Free second class shipping with the Royal Mail is offered on all orders over £20 within the United Kingdom.

Return / Refund Policy

Return or exchange an item – our 100% money back guarantee

  • If you are not completely satisfied with your purchase, simply return the item to us in its unopened and original condition with the original packaging within 14 days of receipt.
  • We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
  • Please ensure you create a Return Request before making any arrangements to return an order.
  • Please note:
    1. Goods will only be accepted for return if they are returned to us within 14 days of delivery, unless we have notified you otherwise.
    2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    3. The cost of returning the item to us is your responsibility.
    4. Delivery charges are only refundable where goods are faulty and a refund is made.
    5. All books to be returned must be carefully repackaged in their original packing to prevent damage.

Returns of Underwear

For health and safety reasons we cannot accept a return of any underwear including abdominal support bands and abdominal support panties where the package seal has been broken and the item has been worn. To avoid any problems, please ensure that you order the correct size and if you are unsure, use a tape measure for accuracy.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, it will be dealt with promptly (we will reply within 7 working days where possible) and it will be handled confidentially and effectively. You can find our contact details on our Contact Us page.