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This privacy statement was updated on 3rd May 2018

The Hysterectomy Association is committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Statement, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it and the limited conditions under which we may disclose it to others and how we keep it secure.

The Hysterectomy Association use your computers IP address to help diagnose problems with our website servers, and to administer our website. Your IP address is used to help gather broad demographic information; it does not gather personal information about you, simply information about your computer and the connection to the internet that it uses.

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of such web sites.

In addition to this we have registered The Hysterectomy Association with the Information Commissioner and comply with our registration with the Data Protection Act. You can find out more about how we use your personal information by going to the Information Commissioners web site at: https://ico.org.uk/

We do not pass any of your confidential and personal information on to any other third party unless it is being used in the processing of any order you have made.

Using our online shop

When buy products, membership or donate to us through the Hysterectomy Association online shop we will collect enough information to process your order, this may include your name, billing address, delivery address, telephone number in case of queries, an email address to confirm your order, and a username and password if you are joining the association. Please note that all passwords are stored in an encrypted file on our website.

Your order information will be stored in our shopping system for the purposes of processing your order, managing your membership and for meeting our statutory obligations with regards to the HMRC. Please be assured that we do not share your personal details with any other company without your consent.

We only keep the previous 12 months order and payment information on our website unless the order is connected to a current membership account. We download and store order and payment information in our private company document storage accounts and is destroyed after 7 years to comply with our statutory obligations for the retention and reporting of income and expenditure to for the purposes of tax accounting.

Payment Information

We do not record or store any personal payment information from credit or debit cards used to make purchases on our website. This information is stored by the third-party systems we use to process payments, specifically these are:

Free membership

When you join our website as a free member we will collect enough information to process and manage your membership, this may include your name, email address, username and password. Please note that all passwords are stored in an encrypted file on our website.

Using our forums

Please remember that any information (including personal information) that you disclose in public areas of our website, such as forums, comments, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.

Given the international scope of the Hysterectomy Association website, personal information may be visible to people outside your country of residence, including to people in countries that your own country’s privacy laws and regulations deem deficient in ensuring an adequate level of protection for such information.

Research Surveys

From time to time we host research surveys on our website. Although the core data collected is not personally identifiable, if you choose to add your email address for more information we will be able to identify from the information you supply. We download all research data from our website on a quarterly basis. This information is then removed from our website and is only accessible within our private company document storage accounts.

Mailing Lists

As part of the membership registration process to access our website and receive our free booklet, infrequent newsletters and support hints and tips emails, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver all our marketing email messages. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email communications. For more information, please see MailChimp’s privacy notice. You can unsubscribe from our mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing The Hysterectomy Association.

Un-Subscribe

The Hysterectomy Association gives our customers the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Every email sent from our automated system contains a link at the bottom to un-subscribe. When you use this link, you will automatically be removed from our mailing list.

How we use cookies

Like most websites, the Hysterectomy Association use cookies to collect information. Cookies are small data files which are placed on your computer, or other devices (such as smart ‘phones or ‘tablets’), as you browse the website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our website to help members login to the website and for visitors to use our online shop.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details.

What are cookies used for?

The main purposes for which cookies are used are for technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions, logging in and site navigation.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  • Choose the menu “tools” then “Internet Options”
  • Click on the “privacy” tab
  • Select the setting the appropriate setting

For Google Chrome:

  • Choose Settings> Advanced
  • Under “Privacy and security,” click “Content settings”.
  • Click “Cookies”

For Safari:

  • Choose Preferences > Privacy
  • Click on “Remove all Website Data”

For Mozilla Firefox:

  • Choose the menu “tools” then “Options”
  • Click on the icon “privacy”
  • Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  • Choose the menu Files”> “Preferences”
  • Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

The Cookies we use:

General website cookies

This servers that this website is hosted on will set what is called a unique session for the duration of your visit, this allows to find out how many unique people are visiting our site without giving us any identifiable information about you as an individual.

Forum Cookies

Our Forums require users to create an account and this information may be stored in the form of cookie on their PC to remember personal login details. If you do not wish this cookie to be stored on your computer, you must NOT select the ‘remember me’ checkbox. If you create an account on our forums, we will use cookies, so we can retrieve your information and you don’t have to re-enter it each time you visit our forums to log in.

Online shop Cookies

The Hysterectomy Association website also uses Cookies to keep track of your shopping cart while you are on our website, it may remember items you have added to your shopping cart basket if you do not go through the complete order process. You can remove these items by clicking the ‘clear basket’ link. If you create an account on our shop, we will use cookies to identify you, so we can retrieve your information to help you login to our website. We may also send you an email to remind you of items you have in your shopping basket if you do not complete your purchase during your visit to our website.

Measuring website use Google Analytics

When someone visits the Hysterectomy Association we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only used in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We use Google Analytics to provide us with information such as where our website visitors come from, how long they stay on our website, what sort of browser people are using, how many pages they visit and whether they return to visit us again. This information is based on the IP address which is set by your Internet Service provider every time you connect to the Internet from your current location. It does not provide us with any information about you as an individual. We use this data to compile reports which help us to make sure the information on our website is the sort of information our visitors would like to read.

For more information about Google Analytics visit Google Analytics website.

Please note also:

  • Google, as a third-party vendor, uses cookies to serve adverts on our website.
  • Google’s use of the DART cookie enables it to serve ads to our website users based on their visit to the Hysterectomy Association website and other websites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
  • Third Party Cookies

When you visit our website, you may also notice that some cookies are used to display information from other websites. For example, if you visit a page that contains a video this means that cookies from YouTube may be served. We do not control the setting of these cookies and we recommend you visit these websites for more information.

Please find a list of some third-party cookies you may find present on this website and links to their specific cookie information:

Advertising Systems on the Hysterectomy Association

We may use third-party advertising companies to serve adverts when you visit our website; specifically, this is Google Adwords. These companies may use information (which does NOT include your name, address, email address or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.  If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, click here.

How do I Control or Delete Cookies from The Hysterectomy Association?

If cookies are not enabled on your computer this could mean that your experience with our website will be impacted in a negative way. However, if you want to control or delete cookies you can do so by visiting the following sites where you will find information about deleting cookies and controlling cookies.

If you choose to delete our cookies or to disable cookies for the future you may not be able to access certain areas or features of this website.

Security

The Hysterectomy Association website has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers on this website, this is handled by our payment processors PayPal and Stripe. Our shopping cart system stores data for the purposes of managing orders such as personal address, telephone number and email address but only for customers who have made a purchase through our shop.

Access to your personal information

Under GDPR, you have the right to view, amend, or delete the personal information that we hold. Please email your request to The Hysterectomy Association.

The Hysterectomy Association gives our customers the following options for changing and modifying information previously provided.

  1. Email us at The Hysterectomy Association
  2. Write to us: The Hysterectomy Association, 9A West Street, Abbotsbury, Weymouth, Dorset, DT3 4JT

Removing your personally identifiable data from our website

If you would like to have your personally-identifiable information removed from The Hysterectomy Association Databases going forward, please email us at The Hysterectomy Association, and we will use reasonable efforts to comply with your request. However, there will be residual information that will remain within our databases, access logs, and other historical internal records including financial records for the purposes of accounting for tax, which may or may not contain such personally-identifiable information.

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